Privacy Policy

Effective Date: January 02, 2025
Last Updated: March 27, 2025

At 2wenti.com, we are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains:

  • What personal data do we collect
  • How we use and store your data
  • Your rights under UK GDPR
  • How can you contact us regarding privacy concerns

For any questions, please contact us at:

1. Personal Data We Collect

We collect and process the following types of personal data:

1.1 Information You Provide Directly

When you use our website, we may collect:

  • Account Details: Name, email, phone number, and password
  • Order Information: Billing/shipping address, payment details, and order history
  • Support Requests: Messages or inquiries you send us
  • Marketing Preferences: Your choices regarding promotional emails and cookies

1.2 Information Collected Automatically

When you visit 2wenti.com, we may automatically collect:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent, clicks, referring websites
  • Cookies and Tracking Data: See our Cookie Policy for details

1.3 Third-Party Data Sources

We may receive personal data from:

  • Payment Providers (e.g., PayPal, Stripe): To process transactions
  • Delivery Partners (e.g., Royal Mail, DPD): To ship your orders
  • Advertising & Analytics Platforms (e.g., Google, Facebook): To improve marketing

2. How We Use Your Personal Data

We process your personal data for the following purposes:

2.1 To Provide Our Services

  • Process and fulfill orders
  • Deliver products to your specified address
  • Send order confirmations and shipping updates

2.2 Customer Support

  • Respond to inquiries and support requests
  • Handle returns, refunds, or complaints

2.3 Marketing & Promotions

  • Send newsletters and promotional offers (with your consent)
  • Personalize website content and product recommendations

🚨 Opt-Out: You can unsubscribe from marketing emails anytime via the “unsubscribe” link in our emails.

2.4 Website Analytics & Improvement

  • Analyze visitor behavior to enhance website functionality
  • Prevent fraud and security risks

3. Legal Basis for Processing Personal Data

Under the UK GDPR, we rely on the following legal grounds for processing your data:

PurposeLegal Basis
Order processing & deliveryPerformance of a contract
Customer supportLegitimate interest
Marketing emails (opt-in)Consent
Website analyticsLegitimate interest
Fraud preventionLegal obligation

4. How We Share Your Data

We do not sell your personal data. However, we may share your data with:

  • Payment Processors: PayPal, Stripe (to process transactions)
  • Shipping Companies: Royal Mail, DPD, DHL (to fulfill deliveries)
  • Marketing & Analytics Tools: Google Analytics, Facebook Ads (for advertising insights)
  • Legal & Compliance Authorities: If required by law

All third-party service providers are required to protect your data and comply with UK GDPR.

5. How We Protect Your Data

We implement strict security measures to protect your personal data, including:

  • Encryption: Secure Sockets Layer (SSL) encryption for transactions
  • Access Control: Only authorized personnel can access customer data
  • Regular Security Audits: To identify and address vulnerabilities

However, no method of data transmission is 100% secure. If you suspect a security breach, please contact us immediately.

6. Your Rights Under UK GDPR

You have the following data protection rights under the UK GDPR:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure (“Right to be Forgotten”): Request data deletion
  • Right to Restriction: Limit how we process your data
  • Right to Data Portability: Receive your data in a readable format
  • Right to Object: Opt out of marketing communications
  • Right to Withdraw Consent: Stop receiving emails or cookies anytime

📧 To exercise your rights, email us at: customercare@2wenti.com

🚨 Identity Verification: We may require proof of identity before processing your request.

7. How Long We Keep Your Data

We retain your data only as long as necessary for the purposes listed:

  • Orders & Transactions: 7 years (for tax and legal compliance)
  • Marketing Data: Until you withdraw consent
  • Customer Support Requests: 1 year after resolution

After this period, your data is securely deleted or anonymized.

8. Cookies & Tracking Technologies

We use cookies to improve your experience. See our Cookie Policy for details on:

  • Types of cookies used
  • How to manage cookie preferences
  • How to disable tracking

🚨 Opt-Out: You can manage cookie preferences via our cookie consent banner.

9. Data Transfers Outside the UK

Some of our service providers (e.g., Google, Facebook) operate outside the UK. If we transfer data internationally, we ensure:

  • UK-approved data protection measures are in place
  • Standard Contractual Clauses (SCCs) are signed for GDPR compliance

10. Changes to This Privacy Policy

We may update this policy periodically to reflect:

  • Changes in data protection laws
  • New business operations affecting data processing

The latest version will always be available on our website.

11. Contact Us

For privacy concerns or data rights requests, contact us at:

📌 Supervisory Authority: If you have concerns, you can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.