Shipping & Delivery Policy

Effective Date: January 02, 2025
Last Updated: March 27, 2025

At 2wenti.com, we are committed to providing reliable and efficient shipping services to ensure your orders arrive safely and on time. Please review the following information regarding our shipping options, costs, estimated delivery times, and policies on lost/damaged items.

1. Shipping Destinations

We currently ship to:

1.1 United Kingdom

• We deliver to all UK mainland and non-mainland locations, including Northern Ireland, the Isle of Man, the Isle of Wight, and the Channel Islands.

1.2 International Shipping on request

• We ship to selected international destinations. Shipping fees and delivery times vary depending on the country.
• Please note that customs duties, import taxes, and additional charges may apply based on your country’s regulations. These costs are the recipient’s responsibility.

2. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

Note:

• Business days exclude weekends and bank holidays.
• Orders placed after 2 PM (UK time) will be processed the next working day.
• Express delivery is only available for mainland UK.

3. Order Processing Time

• Orders are processed within 24-48 hours (excluding weekends and holidays).
• You will receive an order confirmation email once your purchase is placed.
• Once your order is dispatched, a shipping confirmation email with tracking details will be sent.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order through our delivery partner’s website.
• If you do not receive tracking details, please contact us at customercare@2wenti.com.

5. Shipping Costs & Fees

Shipping fees are calculated based on the weight, destination, and selected shipping method. The final shipping cost will be displayed at checkout before payment.

• Free Shipping: We offer free standard shipping on UK orders over £100.
• Customs & Import Taxes: International customers are responsible for any applicable import duties and taxes.

6. Delivery Issues & Failed Deliveries

6.1 Delayed Deliveries

• If your order has not arrived within the estimated timeframe, please check the tracking status first.
• If the tracking status is unclear, contact customercare@2wenti.com, and we will assist you.

6.2 Incorrect Shipping Address

• Ensure your shipping address is accurate before completing your order.
• If you entered an incorrect address, contact us immediately at customercare@2wenti.com. If the order has not yet shipped, we may be able to update the details.
• Orders shipped to an incorrect address due to customer error cannot be refunded or reshipped.

6.3 Missed Delivery Attempts

• If delivery is attempted but unsuccessful, the courier may:
  • Leave a delivery notice with rescheduling options.
  • Attempt a redelivery the next working day.
  • Hold the package at a local depot for collection.
• If a package is returned to us due to multiple failed delivery attempts, the customer will be responsible for re-delivery fees.

7. Lost, Stolen, or Damaged Packages

7.1 Lost Packages

• If your package is marked as delivered but you have not received it:
  • Check with neighbors or household members who may have accepted the package.
  • Look in safe places around your delivery address.
  • Contact the courier service using the tracking number.
  • If you still cannot locate your order, contact us at customercare@2wenti.com, and we will investigate.

7.2 Stolen Packages

• If your package is stolen, file a report with the courier service and local authorities.
• Unfortunately, we are not responsible for stolen packages once they have been marked as delivered.

7.3 Damaged Shipments

• If your order arrives damaged, take clear photos of the package and its contents and email us at customercare@2wenti.com within 48 hours of delivery.
• We will assess the damage and offer a replacement or refund based on our policy.

8. Returns Due to Failed Delivery

• If an order is returned to us due to incorrect address, missed delivery attempts, or refusal to pay customs fees, we will:
  • Refund the product cost (excluding shipping fees), or
  • Resend the order (additional shipping fees apply).

9. Shipping Policy for Pre-Orders & Backorders

• If your order includes a pre-order or backordered item, we will notify you of the estimated shipping date.
• Your order will ship once all items are in stock.

10. Force Majeure (Uncontrollable Shipping Delays)

We are not responsible for delivery delays caused by circumstances beyond our control, including:

• Severe weather conditions
• Postal strikes or service disruptions
• Customs clearance delays
• Natural disasters

If such an event occurs, we will inform you as soon as possible and provide an updated delivery estimate.

11. Contact Information

For any shipping-related inquiries, please contact us:

2wenti

Email: customercare@2wenti.com