Terms & Conditions

Effective Date: January 02, 2025
Last Updated: March 27, 2025

Welcome to 2wenti.com. By accessing and using our website, you agree to comply with these Terms & Conditions. If you do not agree, please do not use our website.

1. Definitions

  • “We”, “Us”, “Our” – Refers to 2wenti, the owner of this website.
  • “User”, “You”, “Your” – Refers to any person accessing or using 2wenti.com.
  • “Website” – Refers to 2wenti.com.
  • “Products” – Refers to the goods sold on 2wenti.com.

2. General Use

2.1 Eligibility

  • You must be at least 18 years old or have parental consent to use this website.
  • By placing an order, you confirm that all information provided is accurate and complete.

2.2 Account Registration

  • Users may create an account for faster checkout.
  • You are responsible for maintaining account security and confidentiality.
  • We reserve the right to suspend or terminate accounts that violate our policies.

3. Orders & Payments

3.1 Placing an Order

  • All orders are subject to availability and acceptance.
  • You will receive an email confirmation once your order is placed.

3.2 Pricing & Payment

  • All prices are in GBP (£) and include VAT where applicable.
  • We accept payments via credit/debit cards, PayPal, and other secure payment methods.
  • If an incorrect price is displayed due to an error, we reserve the right to cancel or amend the order before dispatch.

3.3 Order Cancellation

  • You may cancel your order before dispatch by contacting us at customercare@2wenti.com.
  • Once dispatched, the order is subject to our Refund & Returns Policy.

4. Shipping & Delivery

  • We offer standard and express shipping options.
  • Shipping times and costs are detailed in our Shipping & Delivery Policy.
  • We are not responsible for delays caused by courier services or customs.

5. Returns & Refunds

  • We accept returns within 14 days of purchase for eligible products.
  • Refunds are processed within 14 business days after receiving the returned item.
  • Customers are responsible for return shipping costs unless the item is faulty.
  • Full details are provided in our Refund & Returns Policy.

6. User Conduct

You agree not to:

  • Use our website for unlawful activities.
  • Attempt to gain unauthorized access to our systems.
  • Use false information when registering or making purchases.
  • Violate any applicable laws or regulations.

We reserve the right to suspend or ban users who violate these terms.

7. Intellectual Property Rights

  • All content on 2wenti.com, including images, text, logos, and trademarks, is owned by 2wenti.
  • You may not copy, distribute, or use our content without permission.

8. Limitation of Liability

8.1 Disclaimers

  • We provide our website “as is” without any warranties.
  • While we aim for accuracy, we do not guarantee error-free information.

8.2 Liability Cap

  • Our total liability for any claims related to the use of our website or products is limited to the amount paid for the product.
  • We are not liable for indirect or consequential losses, including data loss, business interruption, or financial losses.

9. Privacy & Data Protection

  • We comply with the UK GDPR and the Data Protection Act 2018.
  • Your data is handled as outlined in our Privacy Policy.

10. Third-Party Links

  • Our website may contain links to third-party websites.
  • We are not responsible for external websites’ content, privacy practices, or security.

11. Force Majeure

  • We are not liable for delays or failures caused by events beyond our control, including natural disasters, strikes, or internet failures.

12. Changes to These Terms

  • We may update these Terms & Conditions from time to time.
  • Continued use of our website after changes means you accept the revised terms.

13. Governing Law & Jurisdiction

  • These terms are governed by UK law.
  • Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

14. Contact Information

For any questions, please contact us at:

Email: customercare@2wenti.com